Payment, Shipping & Returns

Payment Options
We accept Visa, Master Card, Discover Card, or you may call us at 815-858-4022 with you credit card information.

We do not take international credit cards or ship internationally

For your convenience you may also place your order on line without a credit card. If you prefer you may call us at (815) 858-4022 with your credit card information. Select the "Call with Credit Information" option and submit your order. 

 Return Policy:

If there is a problem with your product, you may return it within 15 days of the receipt of the order. Shipping costs are not refunded unless the return is a result of our error. 15% Restock fees.

 Return authorization number must be obtained and included on the outside packaging. All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.

 Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.

Shipping Information 
Your order will be sent via the U.S. Postal Service. Orders are processed and shipped to you within 10 business days. You will receive an e-mail when your order has been processed and shipped. Please contact us should you not receive an e-mail confirmation. Shipping and Handling rates listed below are for orders to be shipped within the U.S..

International shipping is not available

Amount of Purchase

Shipping and Handling

$00.01 to $70.00

$8.95

$70.01 to $ 500.00

$15.95

 

 

Over $500.00

$35.95

 

 

 

 

 

 

How long will it take for me to receive my order? 

Cherry Creek Cottage would like to inform all of our customers that we do not share ANY information received. All information provided to Cherry Creek Cottage is kept confidential, such as name, address, e-mail address, phone, etc.
About Catalogs

Due to constant changes of products on our site, we do not offer printed catalogs. If you are reluctant to order online, just give us a call at (815) 858-4022 and we will be happy to take your order over the phone. Our Shop Hours are: 10 a.m. - 5 p.m. - Monday - Friday, Central Time. If we do not answer please email us and we will call you back. cherrycreek@mchsi.com 
Cherry Creek Cottage Policy Regarding Out of Stock Items 

Should an item you order be out of stock, we would contact you by phone or e-mail. If the item is still available from our supplier, we will be happy to order that item and let you know approximately how long it will take for us to process your order. Your account will not be charged until the item is shipped to you from Cherry Creek Cottage.

All orders will be processed within 5 to 10 working days unless we contact you.

Confidentiality Policy

Thank you for shopping with Cherry Creek Cottage!


Cherry Creek Cottage
106 N. Madison Street
P.O. Box 202 
Elizabeth, IL 61028


Email: cherrycreek@mchsi.com
Phone: 815.858.4022

Open Monday - Friday 
10 a.m. - 5 p.m. Central Time